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    Backup Nakivo Server

    in VMware backup

    Posted

    @NetworkWise Thank you for your question. Follow this guideline for reference:


    1. You can deploy another Nakivo Backup & Replication VM to backup the current Nakivo VM. 
    https://helpcenter.nakivo.com/display/NH/Deploying+VMware+Virtual+Appliance


    2. The Self-Backup feature provides automated protection of everything you have configured in NAKIVO Backup & Replication.
    https://helpcenter.nakivo.com/display/NH/Self-Backup+Feature

    Please let us know if you have any further questions. We are looking forward to hearing from you.

    Unable to attach repo

    in Backup Repositories

    Posted

    @MarioThank you for your patience while we were examining this request. Please hover the mouse over to the "Attach" option to check the reason why this option is disabled. Contact NAKIVO support with a new support bundle and the screenshot of the messages why the "Attach" option is disabled. Please do not hesitate to contact us if we can be of any further assistance.

    Windows server 2019 as Backup Repository

    in Backup Repositories

    Posted

    @LeezyFrom our experience, very often, the data blocks of the VMs stored in the repository are being recognized as a threat even if they do not contain any. How often will you get such false-positive results is highly depends on how sophisticated are the detection mechanisms of the curtain Antivirus\Anti-malware software.

    There is no way NAKIVO could affect this. The only solution here (as it was mentioned before) is adding the repository folder to an exception into any Antivirus\Anti-malware software.

    It is highly recommended for Windows-based machines. We would recommend adding the whole repository folder to an exclusion (see the attached image) to avoid such interference in the future. We are looking forward to hearing from you.

    [Suggestion] MySQL restore

    in General backup topics

    Posted

    Hello, @GrZeCh, thank you for your patience during our investigation. Please try to run File level recovery or Universal object recovery - in this case, you will have full access to the backup VM filesystem. You will be able to restore separate files/folders (including database). Then let us know if it will work for you. We are looking forward to hearing from you.

    Multi-Tenant mode has not logic infraestructure

    in Multi-tenant Mode

    Posted

    @JaroslavThe current NAKIVO version does not have an agent for the multitenant version. NAKIVO requires a direct connection between all of the components. The best solution for the multitenant version: VPN connections. It has enough security and fast build time. We want to remind you that the NKIVO Director site can be a VPN Server. So, you can configure tenants like a software|hardware VPN client. Our product development team works to improve NAKIVO software. We have some agent implementation in our roadmap, but it's no ETA for this feature.

    vSphere 7.0 Update1c

    in Deployment

    Posted

    Hi, @Giuseppe Thank you for your question. Minor update: 7.0U1a, 7.0U1b, 7.0U1c, etc. So far we did not have issues with "a/b/c/etc" patches. Customers can update to such minor patches without waiting for an action from the NAKIVO side. If you have any additional questions or require further clarification, please, do not hesitate to create support bundle and send to NAKIVO support:

     

    Now Available! NAKIVO Backup & Replication v10.2

    in Announcements (Releases)

    Posted

    On 1/27/2021 at 5:32 PM, Mario said:

     

    1. I can use the new settings only for new tenants? Any way to migrate an existing tenant?

     

     

     


    Yes, you can. It's possible only manually copying the tenant's database.
     

    On 1/27/2021 at 5:32 PM, Mario said:

     

    1. What is "Maintenance scheduling", as seen in changelog

     

     



    It's extended availability to schedule repositories maintenance such as space reclaim, verification, etc.

     

    Please contact NAKIVO support to resolve any issue when you need it. Do not forget to collect new support bundle logs and attach screenshots.

    Kindly specify your Ticket # in your description.

    We are looking forward to hearing from you.

    Wasabi much larger than size in Nakivo

    in Backup Repositories

    Posted

    @lionking62 Thank you for your question. By default, Wasabi uses the "Incremental with full" repository type, which could have a certain amount of full backups (depends on full backup schedule).

    In this case, the Wasabi repository size will be bigger than the "Forever incremental" one. Please let us know in detail where do you check local and Wasabi repository sizes, send us corresponding screenshots, if possible. Also, you could generate and send us a support bundle (with included main database), then we will be able to check logs and provide the exact reason. http://www.nakivo.com/helpcenter/display/NH/Support+Bundles

    Copy2tape slow

    in Backup Copy

    Posted

    @KacperCould you please clarify if the tape library running under the original drivers or universal drivers has been used? Also, we would like to notice that it is not possible to analyze and fix an issue-based on only on the screenshots data and issue stories. Please contact NAKIVO support to resolve the issue. Do not forget to collect new support bundle logs and attach screenshots. Kindly specify your Ticket #71865 in your description. We are looking forward to hearing from you. 

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